Frequently Asked Questions
Everything you need to know about your Glue Store experience.
What are your shipping options and delivery times?
We offer Standard and Express shipping. Standard delivery typically takes 3-5 business days, while Express orders arrive within 1-2 business days depending on your location.
How can I return an item if it doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal or visit any Glue Store location for an exchange.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options like Afterpay and Klarna for buy-now-pay-later convenience.
How do I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Are your products authentic?
Yes, Glue Store is an authorized retailer for all brands we carry. We guarantee that every product sold on our website and in-store is 100% authentic.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed. Please contact our support team immediately.